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FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR FRAGRANCES?

I have many fragrances in my vessels. 

Although ALL of my candles are the natural soy wax colour "white"... each vessel can have a different fragrance.  All fragrances are listed in the product store.

Check out the "Fragrances List" page - this may help you decide the best one for you... or some people like a surprise gift.

ALL of the fragrances I use are certified Phthalate free, so you can breathe easy while enjoying your favourite scents.

We want all of our customers to have a great experience when working with Retro Soy Candles.

You can trust us to supply you with the best products - made with love & the best ingredients for you and the environment.

CAN I SUPPLY MY OWN VESSELS?

Of course ....I love getting peoples vessels to fill/refill.  I have done several crystal designs (which make the most amazing gifts) for people who would like to "upcycle" their heirlooms... They may be sitting in the china cabinet - but being made into a "special piece" brings a new life to them and the "younger generation" see it as a new piece from Grandma/Great Grandma/Mum etc.
Please contact me and I can help you our with refills, fragrances and costs etc.
Refills cost around $7.00per 100mls of Organic Soy Wax.  So if your vessel holds say 300mls of water - 3 x $7.00 = $21.00 (includes the wax, wicks, fragrance) - But please contact me & I can give you an approximate price.
Vessels do need to be a certain thickness & require to take up to 85degrees C of temperature.
Contact me & I can give you an idea if your vessel is suitable.

CAN YOU COURIER OUTSIDE OF AUCKLAND?

I have always sold my vessels locally (Howick Village Markets) and on Shop Local/Shop Howick - hence the free delivery to my local area.. So YES... I am branching out and will courier goods (with plenty of packing) if requested.  All goods at the moment DO NOT have courier fees on them... I will update each piece as required - please contact me for courier prices etc.

At COVID-19 Traffic Light - RED

I can do contactless deliveries locally and send goods by courier.

At COVID-19 Traffic Light - ORANGE 

Business as usual (hopefully)

ARE ALL OF YOUR VESSELS RECYCLED ?

Not ALL of the vessels are recycled... I do from time to time get new vessels,

BUT I try and recycle as many vessels as I can without adding anything to our "throw away society"  It is important to be sustainable with what we already have.

PAYMENTS?

I only do Cash on Delivery (COD) or Internet Banking for payments.

My Bank Account is:

12-3089-0152767-03

Retro Soy Candles Ltd

WHAT IF I AM NOT SATISFIED WITH RETRO SOY CANDLES?

PLEASE contact me as soon as you have received your vessel & let me know what issue you may have.
I will do my very best to make sure you have a great experience as my business involves a lot of "word of mouth" referrals & I would hate for you not to be happy.

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